Returns - Exchanges - Shipping Policy & Insurance

RETURNS & EXCHANGES

All Sales Are Final Due to the nature of our products, we have a strict policy on all cosmetic items. The health and safety of our customers is paramount.

Cosmetics are personal care products applied to the skin and other parts of the body. Allowing returns could compromise the hygiene of our products and pose health risks to our customers.

1. General Policy: All sales made through our store, online platform, or any sales channel are considered final. Once a purchase is completed, it cannot be returned, exchanged, or refunded.

2. Exclusions: This policy applies to all products except where Respected Roots Package Protection (package insurance) was purchased.

3. Defective or Damaged Goods: Should you receive an item that is defective or damaged, please notify us at helpdesk@respectedroots.com.

4. Customer Responsibility: We encourage customers to carefully review and verify their orders before completing the purchase. It is the customer’s responsibility to ensure that the selected items meet their needs and expectations.

5. Digital Products and Services: All sales of digital products and services are non-refundable due to their immediate and consumable nature.

6. Legal Compliance: This policy complies with applicable consumer protection laws. Your statutory rights are not affected.

7. Policy Updates: We reserve the right to amend this policy at any time. Changes will be effective upon posting to our website or other customer communication channels.

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PACKAGE PROTECTION INSURANCE

Package protection insurance, also known as shipping insurance or buyer protection, is a service that safeguards your purchases during transit against potential risks like loss, damage, or theft. Essentially, it provides a safety net for your orders, ensuring you're covered if something goes wrong during shipping.

Purchasing Respected Roots Package Protection when you place your order will ensure your package is covered 100% should your order get lost in transit or arrive damaged or melted.

We highly recommend adding Package Protection Insurance to your order.

Customers who decline Respected Roots Package Protection may not be reimbursed for damaged, melted, lost, or stolen products.

Learn more about our Warm Weather Shipping Advisory by clicking this link: https://www.respectedroots.com/pages/warm-weather-advisory

*Note: The shipping carrier may delay some packages, and they may arrive later than initially anticipated. The only GUARANTEED SHIPPING OPTION is UPS "NEXT DAY DELIVERY." All other shipping timeline quotes are estimates subject to changes and possible delays.

Please take extra care to keep your Respected Roots products in a temperature-controlled location. Our products contain natural ingredients, such as shea butter, that will melt when exposed to warmer temperatures or direct sunlight. Please be sure to retrieve your online order delivery as soon as possible so that it is not exposed to outside temperatures for extended periods. Avoid leaving your delivery on your porch, etc.

SHIPPING POLICY

Order Processing Time:

Orders are processed within 1-3 business days excluding weekends and holidays. You will receive a confirmation email once your order has been shipped. Processing time could be extended based on stock availability and unforeseen shipping changes.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time is 2-7 business days from the date of shipment. Please note that delivery times are only estimates and not guaranteed, especially during peak seasons or unforeseen circumstances.

Shipment Confirmation & Order Tracking:

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Respected Roots is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages:

Respected Roots is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

If you purchased Package Protection you can file a claim by contacting us at helpdesk@respectedroots.com or calling us at 1-833-33-Roots (1-833-337-6687)

Please save all packaging materials and damaged goods before filing a claim.

Please include your Order Number in the claim.

Incorrect Shipping Address:

If an incorrect address is provided, please contact us as quickly as possible to update the shipping address. Most Orders will ship the same day or next day.

If the address cannot be changed we hold the right to charge a fee for re-shipment once the item has been returned undelivered.

Return and Refund Policy:

For information on returns and refunds, please refer to our Return Policy page.

- For any shipping-related inquiries, please reach out to our customer service team at helpdesk@respectedroots.com or 1-833-33-Roots (1-833-337-6687)

RATES AND DELIVERY SCHEDULES

Respected Roots has established shipping rates, delivery schedules, and faster delivery service to offer a convenient, economical shopping experience with us.

The only GUARANTEED SHIPPING OPTION is UPS "NEXT DAY DELIVERY." All other shipping timeline quotes are estimates subject to changes and possible delays.

Your Package may ship via UPS, USPS, or DHL for international shipments.

*For standard delivery, we use USPS or UPS ground delivery service. Since your local postal service handles the final delivery, your order can now be delivered 6 days a week, including Saturdays. US deliveries will be made within 2-6 Business Days, depending on the location and local postal service processing time.

** Business Days are Monday – Friday, excluding federal holidays within the United States. Orders will not ship on New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on Saturday and Sunday will be processed the following business day.

**Using Standard Delivery (USPS), orders shipped to the eastern half of the US (ME, VT, NH, MA, RI, CT, NY, PA, NJ, DE, MD, VA, WV, NC, SC, GA, FL, AL, TN, KY, OH, MI, IN, IL, AR, IA, WI, KS, MN, MO, MS) usually arrive within 2 – 5 business days.

**Using Standard Delivery (USPS), orders shipped to the western half of the US (WA, OR, CA, NV, ID, MT, WY, ND, SD, NE, OK, TX, NM, LA, UT, CO) usually arrive within 6 – 10 business days.

**Using Standard Delivery (USPS), orders shipped to locations outside the contiguous United States (Alaska, Hawaii, and other U.S. territories) usually arrive within 11-13 business days.

The delivery window for International Shipping will vary.

RESTRICTED ITEMS:

The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an onboard fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We’re committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That’s why we require orders containing one of these items to be shipped via Standard Ground Delivery only. If your order contains one of these items, you must choose Standard Delivery. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or APO/FPO addresses.

Last updated December 2024

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Returns - Exchanges - Shipping Policy & Insurance

RETURNS & EXCHANGES

PACKAGE PROTECTION INSURANCE

SHIPPING POLICY

RATES AND DELIVERY SCHEDULES

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